Update 26th January Part Two

  

Know Your Rights: January 2022

Refunds

Question: what are my rights if I have bought a faulty item?

If you have bought something that turns out to be faulty, then the seller must repair it free of charge or give you a refund or replacement.

What if the fault is minor, such as a scratch?

If the fault does not affect how the item works you may not be entitled to a refund.

What if the faulty item is a gift?

If you received a gift that turns out to be faulty, you will need proof of purchase to get a refund or replacement. Proof of purchase can be a receipt, invoice or credit or debit card statement.

What if the item was bought on sale?

If you buy something on sale that is faulty, you have the same rights as if the item was bought at full price. This is the case unless the item was reduced because of a fault and you were told about this before you bought it. 

 

Read more about refunds on citizensinformation.ie 👉 https://bit.ly/3Gp7Yvq, to Know Your Rights has been compiled by South Connacht Citizens Information Service CLG, which provides a free and confidential service to the public.

Tel: 0818 07 6330 Address: Boyle CIC, Elphin Street, Boyle, Co. Roscommon

Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service, 0818 07 4000.