January 2017
Question
I’m unhappy with a recent experience I had
when hiring a taxi. Where can I make a complaint?
Answer
The National Transport
Authority has overall responsibility for regulating taxis, hackneys and
limousine drivers. It deals with complaints relating to the:
· • Condition,
roadworthiness and cleanliness of the vehicle
· • Conduct,
behaviour and identification of the driver
· • Fares charged
by the driver
· • Hiring and
booking of the vehicle
· • Identification
and the general appearance of the vehicle
The Authority’s website, transportforireland.ie, provides
information on the hiring of taxis, hackneys and limousines and about making a
complaint. If you wish to make a complaint, you can make it online, download a
complaint form or obtain a complaint form from the Authority’s information line
at 0761 064000. You need to submit a copy of any receipt obtained for the
journey with the completed complaint form.
Once the complaint has been investigated, the Authority will decide
whether to take further action. If it decides to take further action it can:
· • Give advice
to the driver or operator, or
· • Issue a
formal warning or
· • Proceed with prosecution
in court
• When making a complaint you should be prepared
to give evidence in court, if necessary.
Further information is available from the
Citizens Information Centre below.
Know Your Rights has been compiled by Boyle Citizens Information Centre which provides a free and
confidential service to the public. Tel: 0761 07 6330
Address: Elphin Street, Boyle, Co. Roscommon
Information is also available online at citizensinformation.ie and from
the Citizens Information Phone Service - 0761 07 4000
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