I’m unhappy with a recent experience I had when hiring a taxi. Where can I make a complaint?Answer
The National Transport Authority has overall responsibility for regulating taxis, hackneys and limousine drivers. It deals with complaints relating to the:
· • Condition, roadworthiness and cleanliness of the vehicle
· • Conduct, behaviour and identification of the driver
· • Fares charged by the driver
· • Hiring and booking of the vehicle
· • Identification and the general appearance of the vehicle
The Authority’s website, transportforireland.ie provides information on the hiring of taxis, hackneys and limousines and about making a complaint. If you wish to make a complaint, you can make it online, download a complaint form or obtain a complaint form from the Authority’s information line at 0761 064000. You need to submit a copy of any receipt obtained for the journey with the completed complaint form. Once the complaint has been investigated, the Authority will decide whether to take further action. If it decides to take further action it can:
· • Give advice to the driver or operator, or
· • Issue a formal warning or
· • Proceed with prosecution in court
• When making a complaint you should be prepared to give evidence in court, if necessary.
You can find out more at https://www.transportforireland.ie/taxi/faqs/.
Further information is available from the Citizens Information Centre below.
Know Your Rights has been compiled by Boyle Citizens Information Centre which provides a free and confidential service to the public. Tel: 0761 07 6330
Address: Elphin Street, Boyle, Co. Roscommon
Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service - 0761 07 4000