The Citizens Information Board and its funded services have now moved to the 0818 prefix for all its telephone numbers.
Following a , the number of Non-Geographic Numbers (NGNs) has been reduced from five to two. Only the 1800 Freephone and 0818 Standard Rate NGNs will remain in use. All other numbers will cease to operate from 1 January 2022.
Will calls to 0818 cost more?
Calls to 0818 will cost the same as to the previous 0761 numbers. Calls to 0818 are included in call bundles or will cost no more than calling a landline.
The national helpline numbers with the new prefix are:
§ The Citizens Information Phone Service is
§ The Money Advice and Budgeting Service is
§ The National Advocacy Service is
The old 0761 numbers will remain operational in tandem with 0818 until . However, from 1 January 2022, .