Tuesday, March 29, 2022

  


Know Your Rights: March 2022

1.    Air passenger rights in the European Union. 1

2.    Tenants’ rights. 2

3.    Getting your deposit back from your landlord. 3

4.    The Foreign Births Register 4

 

Air passenger rights in the European Union

Question: My flight was cancelled, what am I entitled to from the airline?

Answer: The airline must give you a choice of:

·         Re-routing to your final destination at the earliest opportunity or at a later date if you prefer

·         A refund of the cost of your ticket within 7 days

You may also be entitled to compensation.  It depends on when you were notified about the cancellation.

My flight is delayed, what am I entitled to?

You must be offered free meals and refreshments If your flight is delayed for:

·         2 hours or more and is for a distance of 1500 km or less

·         3 hours or more and is for a distance of  1500 km or less within the EU,  and between 1500 and 3500 km outside the EU

·         4 hours or more in the case of all other flights

You must be offered free hotel accommodation if you need to stay overnight for one night or more, as well as transport between the hotel and the airport. You must be offered two free telephone calls, fax messages, or emails.

What if the flight is delayed for 5 hours or more?

Then you must be offered a full refund.

What if I get upgraded or downgraded?

If you are offered an upgrade, the airline cannot charge you anything extra. If you agree to be downgraded, the airline must reimburse you a percentage of the difference in price between your original seat price and the new seat price.

 

Read more about Air passenger rights in the European Union on citizensinformation.ie https://bit.ly/3v5Fzb3, or call us on 0818 07 4000 (Monday to Friday, 9am to 8pm).

 


Tenants’ rights

Question: My private rented accommodation is damp and mouldy. Does the landlord have to fix this?

Answer: Yes, your landlord has a legal duty to make sure that your home meets certain minimum physical standards. This includes keeping it in a proper state of structural repair and free from damp.

Does my landlord have to provide a washing machine?

Yes, your landlord must provide you with access to a washing machine, and a clothes-dryer if your home does not have a private garden or yard.

Some of the other things they must provide include:

·         A 4-ring hob with oven and grill

·         A cooker hood or extractor fan

·         A microwave oven

·         A sink with hot and cold water

·         A well ventilated bathroom which is in a separate room from the living quarters

·         A fixed heating appliance in each room which you can control

·         Vermin-proof rubbish storage facilities

Is my landlord responsible if my possessions are damaged because of an issue with the property, for example, if the pipes burst?

While the landlord is responsible for keeping the building in good repair they are not generally responsible for any damage to your possessions. Several insurance companies provide contents insurance for private tenants.

What should I do if my house does not meet the minimum standards?

First speak to your landlord about the problem. Put your complaint in writing and include as many details as possible, including photographs, videos and any receipts for repairs you did at your own expense. If your landlord refuses to carry out the necessary repairs, you should report them to your local authority.

Read more about standards for rented accommodation on citizensinformation.ie https://bit.ly/3srvjIw, or call us on 0818 07 4000 (Monday to Friday, 9am to 8pm).


 

Getting your deposit back from your landlord

 

Question: I am moving out of my rented accommodation, when will I get my deposit back?

Answer: If you haven’t broken your tenancy agreement, you should get your deposit back soon after you move out. The landlord may need time to inspect or repair the property. You should expect to get your deposit back within two weeks of moving out, though this is not a legal requirement.

Can my landlord keep my deposit?

Your landlord can only keep your deposit for the following reasons:

  • Rent arrears (unpaid or outstanding rent)
  • Unpaid bills
  • Damage to the property above normal wear and tear
  • You did not give adequate notice

What should I do if the landlord tells me they will not return my deposit because the property is damaged?

Your landlord can only keep your deposit if the property is damaged above what is considered normal wear and tear.

If you don’t have photos of the property from when you moved in and out, you should ask for photographic evidence of the damage from the landlord. If they say the repairs have been done ask to see the receipts for the work. Keep a record of all your correspondence.

What do I do next if my landlord still won’t return my deposit?

You can make a complaint to the Residential Tenancies Board (RTB). The RTB deals with most disputes between landlords and tenants, rather than the courts. You can apply for dispute resolution by mediation on the RTB’s website for free.

Read more about resolving a dispute with your landlord on citizensinformation.ie 👉 https://bit.ly/3HPYdr0, or call us on 0818 07 4000 (Monday to Friday, 9am to 8pm).


The Foreign Births Register

 

Question:  I wasn’t born in Ireland but I want to claim citizenship by descent from my Irish relatives. What are the rules?

Answer: You are eligible to claim Irish citizenship by descent if:

·         One of your grandparents was born in Ireland

or

·         One of your parents was an Irish citizen at the time of your birth but was not born in Ireland

If you meet either of these qualifications, you can become an Irish citizen by registering your birth with the Foreign Births Register.

What documents do I need to register my birth with the Foreign Births Register?

You need to have documents of your own and documents relating to your Irish relative. You should provide your own:

·         Birth certificate

·         State-issued identification

·         Two proofs of address

·         4 photographs

And you also need your Irish grandparent or parents:

·         Birth certificate(s)

·         Current state-issued identification (or their death certificate if they are deceased)

More documents may be needed depending on your situation (for example, if you have changed your name or you were adopted).

What is the cost?

The fees are:

·         €278 for an adult

·         €158 for a child

I am an Irish citizen by birth but my child was not born in Ireland. Should I register their birth on the Foreign Births Register?

No, your child is automatically an Irish citizen. You can simply apply for an Irish passport for your child. 

Read more about the Foreign Births Register on citizensinformation.ie 👉 https://bit.ly/3Ih9II9, or call us on 0818 07 4000 (Monday to Friday, 9am to 8pm).

 

 

Know Your Rights has been compiled by South Connacht Citizens Information Service CLG, which provides a free and confidential service to the public.

Tel: 0818 07 6330 Address: Boyle CIC, Elphin Street, Boyle, Co. Roscommon

Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service, 0818 07 4000.

Wednesday, January 26, 2022

Update 26th January Part Two

  

Know Your Rights: January 2022

Refunds

Question: what are my rights if I have bought a faulty item?

If you have bought something that turns out to be faulty, then the seller must repair it free of charge or give you a refund or replacement.

What if the fault is minor, such as a scratch?

If the fault does not affect how the item works you may not be entitled to a refund.

What if the faulty item is a gift?

If you received a gift that turns out to be faulty, you will need proof of purchase to get a refund or replacement. Proof of purchase can be a receipt, invoice or credit or debit card statement.

What if the item was bought on sale?

If you buy something on sale that is faulty, you have the same rights as if the item was bought at full price. This is the case unless the item was reduced because of a fault and you were told about this before you bought it. 

 

Read more about refunds on citizensinformation.ie 👉 https://bit.ly/3Gp7Yvq, to Know Your Rights has been compiled by South Connacht Citizens Information Service CLG, which provides a free and confidential service to the public.

Tel: 0818 07 6330 Address: Boyle CIC, Elphin Street, Boyle, Co. Roscommon

Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service, 0818 07 4000.

Update 26th January

 

Know Your Rights: January 2022

PAYE taxes

Question

I’m a PAYE worker. What income tax will I pay in 2022?

Answer

Your income is taxed at 20% up to a certain amount. This is known as the standard rate of tax and the amount of income that it applies to is the standard rate tax band.

If you have income above the standard rate tax band, it is taxed at the higher rate of tax, which is 40%.

There were no changes to tax rates in 2022, but the standard rate tax bands were raised by €1,500.

Personal circumstances

Tax rates and bands in 2022, €

Single person

36,800 @ 20%

Balance @40%

Married couple/civil partners, one income

45,800@ 20%

Balance @ 40%

Married couple/civil partners, two incomes

Up to 73,600@ 20%

Balance @ 40%

One-parent family

40,800 @ 20%

Balance @ 40%

 

You may be able to get other income tax reliefs, tax credits or exemptions depending on your personal circumstances. These can reduce the amount of tax that you have to pay.

Read more about calculating your tax on citizensinformation.ie 👉 https://bit.ly/3JNlkE7, or call us on 0818 07 4000 (Monday to Friday, 9am to 8pm).

 

Know Your Rights has been compiled by South Connacht Citizens Information Service CLG, which provides a free and confidential service to the public.

Tel: 0818 07 6330 Address: Boyle CIC, Elphin Street, Boyle, Co. Roscommon

Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service, 0818 07 4000.

Thursday, November 4, 2021

Know your rights: Applying for a student grant

Know your rights: Applying for a student grant

Question

I just started college. Can I still apply for a student grant?

Answer

You can apply for a student grant if you are taking an approved course and meet the income and residency criteria.

These include:

§  Your family’s means must be under the specified threshold for the previous tax year (2020). If you or your family have had a change of circumstances during the current tax year, your changed circumstances may be taken into account.

§  You must have been ordinarily resident in Ireland for three of the last five years.

§  You must be an Irish, UK, EU, EEA or Swiss national. You may also be considered for a grant if you have refugee status, subsidiary protection or leave to remain in Ireland.

 

Student Universal Support Ireland (SUSI) awards student grants.

You can use SUSI’s eligibility reckoner to see whether you meet the criteria for student grant funding.

To apply for a student grant, you complete an application form online.

Applications to SUSI close at midnight on 4 November 2021.

If you are refused a grant or are approved a grant at a rate that you don’t think applies to your situation, you can appeal in writing to SUSI within 30 days of getting your decision.

If you are living in direct provision or are in the international protection system, you can apply for support under the Student Support Scheme for Asylum Seekers

You can read more about the Student Grant Scheme on citizensinformation.ie.

You can also get information and advice from:

 

·        The Citizens Information Phone Service: Call 0818 07 4000, Monday to Friday, 9am – 8pm

·        Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer

 

You can continue to contact your local centre by email or phone using the details in the Find a Centre page on citizensinformation.ie.

 

 

Know Your Rights has been compiled by South Connacht Citizens Information Service CLG, which provides a free and confidential service to the public.

Tel: 0818 07 6330 Address: Boyle CIC, Elphin Street, Boyle, Co. Roscommon

Know your rights: Non-Geographic Numbers

Know your rights: Non-Geographic Numbers

Question

What are non-geographic numbers?

Answer

A non-geographic number (NGN) is any number beginning with 1800, 1850, 1890, 0818 or 076.

NGNs are used by Irish businesses, charities and other organisations to deliver services like helplines. Calls to 1800 numbers are free. Calls to 1850, 1890, 0818 and 076 numbers cost the same as calling a landline, and are included in ‘call bundles’ that include landline calls. This means that, when you call an NGN, it is either deducted from your bundle, or charged on a per-minute basis.

What is changing?

From 1 January 2022, there will only be 2 NGN numbers: 1800 and 0818. Organisations using 1850, 1890 or 076 numbers are now updating their contact details.

Why are the changes happening?

Many people avoid calling 1850, 1890 and 076 numbers because they think they are confusing and expensive. ComReg is reducing the number of NGNs to simplify NGNs for consumers.

From January 2022, there will be just 2 NGNs – 1800 (Freephone) and 0818 (Standard rate). This makes call costs easier to understand.

What happens if I call an 1850, 1890 or 076 number in 2022?

From 1 January 2022, all 1850, 1890 and 076 numbers will be withdrawn from service and you will not be able to use them. You can check an organisation’s website and social media channels for their new contact details.

You can also get information and advice from:

 

·        The Citizens Information Phone Service: Call 0818 07 4000 (Monday to Friday, 9am to 8pm).

·        Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer

 

You can contact your local centre by email or phone using the details in the Find a Centre page on citizensinformation.ie.

 

Know Your Rights has been compiled by South Connacht Citizens Information Service CLG, which provides a free and confidential service to the public.

Tel: 0818 07 6330 Address: Boyle CIC, Elphin Street, Boyle, Co. Roscommon

Wednesday, October 20, 2021

Know your rights: Your rights as a tenant

Know your rights: Your rights as a tenant

Question

Can a landlord or letting agency ask me for personal information like my PPS number when starting a new tenancy?

Answer

Yes, a landlord or letting agent can ask you for certain personal information, but only at a specific point in the process of finding somewhere new to rent.

A landlord needs the PPS number of every tenant who is renting their property so they can register the tenancy with the Residential Tenancies Board, which landlords must do by law. See registering a tenancy for more information.

You may also be asked for the following information when you rent a property:

·         Recent bank statements

·         A reference from your previous landlord

·         A reference from your employer

·         Recent payslips

·         Photo ID, such as a passport or driver’s licence

You should only be asked for these details when you are offered the property to rent.  You should not have to give this information when you register with a letting or estate agent, or to view a property with an agent or a private landlord.

Any personal information you give your landlord or agent should only be used by them in accordance with data protection legislation.

You can read more about tenants’ rights and obligations on citizensinformation.ie.

You can also get information and advice from:

 

·         The Citizens Information Phone Service: Call 0818 07 4000 (Monday to Friday, 9am to 8pm).

·         Our national call back service: Visit citizensinformation.ie/callback to request a phone call from an information officer

 

You can contact your local centre by email or phone using the details in the Find a Centre page on citizensinformation.ie.

 

Know Your Rights has been compiled by South Connacht Citizens Information Service CLG, which provides a free and confidential service to the public.

Tel: 0818 07 6330 Address: Boyle CIC, Elphin Street, Boyle, Co. Roscommon

Thursday, September 9, 2021

Citizens Information has moved to 0818 prefix

  Citizens Information has moved to 0818 prefix

This news item was posted on September 8, 2021

The Citizens Information Board and its funded services have now moved to the 0818 prefix for all its telephone numbers.

Following a ComReg review and consultation, the number of Non-Geographic Numbers (NGNs) has been reduced from five to two. Only the 1800 Freephone and 0818 Standard Rate NGNs will remain in use. All other numbers will cease to operate from 1 January 2022.

Will calls to 0818 cost more?

Calls to 0818 will cost the same as to the previous 0761 numbers. Calls to 0818 are included in call bundles or will cost no more than calling a landline.

Helpline numbers

The national helpline numbers with the new prefix are:

§  The Citizens Information Phone Service is 0818 07 4000

§  The Money Advice and Budgeting Service is 0818 07 2000

§  The National Advocacy Service is 0818 07 3000

For a listing of all local service numbers, check out citizensinformation.ie or mabs.ie. The details of regional NAS offices can be found at advocacy.ie.

The old 0761 numbers will remain operational in tandem with 0818 until 31 December 2021. However, from 1 January 2022, only the 0818 numbers will connect you to the relevant service.

 

 

Know Your Rights has been compiled by South Connacht Citizens Information Service CLG, which provides a free and confidential service to the public.

Tel: 0761 07 6330 Address: Boyle CIC, Elphin Street, Boyle, Co. Roscommon

Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service, 0761 07 4000.