I have a medical card but I seem to be paying more than the monthly cap for prescription charges for my family. Why would this happen and how can I get a refund?
If you have a medical card, there is a charge for each prescription item you receive. The prescription charge is €2.50, up to a maximum of €25 per month per person or family. For medical card holders over the age of 70 there is a reduced prescription charge, from 1 March 2017, of €2 per item up to a maximum of €20 per month.
Usually your pharmacy keeps records of how much you have paid in prescription charges and makes sure that you do not pay more than the limit each month. However, you may use different pharmacies in the same month, or your family members may not be set up as a family group, and you may end up paying more than the maximum.
If this happens, the Health Service Executive (HSE) will issue a refund without the need for you to apply for it. This is done on the basis of the information received from pharmacies. Refunds are issued every six months for amounts over €10. Amounts that are less than €10 are carried over to the next refund date.
You can and print off a family certificate to give to your pharmacist. This will show all of the members of your family so that your pharmacy will not collect charges above the monthly limit. Your family is defined as you, your spouse or partner, any children under 16 years of age and any children between 16 and 21 years of age who are in full-time education.
If you do not have access to the internet you can ask your to help with setting up a family group. You can also call the HSE on 1890 252 919 or ask your local pharmacist who may be able to help you.
Further information is available from the Citizens Information Centre below.
Know Your Rights has been compiled by Boyle Citizens Information Centre which provides a free and confidential service to the public. Tel: 0761 07 6330
Address: Elphin Street, Boyle, Co. Roscommon
Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service - 0761 07 4000